Last updated: 8 July 2026

This privacy policy explains how Form Moulders ("we", "us", "our") collects, uses and protects any personal information you give us when you use this website or get in touch with us. We are committed to protecting your privacy and handling your data openly and lawfully under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

This website is operated by Form Mould & Tooling Ltd, trading as Form Moulders, a UK plastic injection moulding company based in Haverhill, Suffolk. For the purposes of data protection law, we are the data controller for the personal information described in this policy.

Form Mould & Tooling Ltd
Unit 1/2 Spring Rise, Falconer Road
Haverhill, Suffolk
CB9 7XU, United Kingdom
Email: info@formmoulders.co.uk
Phone: +44 (0)1440 763666

Information we collect

We only collect the information we need to respond to your enquiry and provide our services. This may include:

  • Enquiry and quote details you submit through our contact and request a quote forms, such as your name, company, email address, phone number and the details of your project.
  • Files you upload with a quote request, such as drawings, CAD files, photographs of samples or written specifications.
  • Messages you send to our on-site assistant, or by email or phone.
  • Technical data collected automatically when you visit, such as your IP address, browser type, device information and the pages you view. This is standard server and security information.

We do not knowingly collect any special category (sensitive) personal data, and we do not collect information from children.

How we use your information

We use your information to:

  • respond to your enquiries and prepare quotations;
  • provide, manage and improve our products and services;
  • communicate with you about your project or order;
  • keep our website secure and prevent spam and misuse;
  • meet our legal, accounting and record-keeping obligations.

Our lawful bases for processing are your consent (when you choose to contact us), our legitimate interests in running and promoting our business, and, where you become a customer, the performance of a contract with you.

How we share your information

We do not sell your personal information and we do not share it with third parties for their own marketing. We do rely on a small number of trusted service providers who process data on our behalf, under contract and only on our instructions:

  • Form and file handling. Submissions from our website forms, including any attached files, are delivered to our inbox through a third-party form-processing service.
  • Spam protection. Our quote form uses a third-party captcha service to tell genuine visitors and automated bots apart.
  • Website hosting. Our website and its server logs are hosted by a third-party cloud hosting provider.
  • On-site assistant. Messages you send to the assistant on our site are processed by a third-party AI provider to generate a reply.

We may also disclose information where we are required to do so by law, or to protect our rights, property or safety.

Cookies and local storage

We keep our use of cookies to a minimum. This website does not use advertising or cross-site tracking cookies. Your light or dark theme preference is stored locally in your browser and is never sent to us. Some of the third-party services above, such as our spam-protection and hosting providers, may set cookies that are necessary for their security and functionality.

How long we keep your information

We keep enquiry and quote information for as long as we need it to deal with your request and for a reasonable period afterwards in case you contact us again. Where you become a customer, we keep records for as long as we are required to for contractual, accounting and legal reasons. We securely delete or anonymise information once we no longer need it.

How we protect your information

We take appropriate technical and organisational measures to keep your information secure, including encrypted (HTTPS) connections across the website and limiting access to enquiry data to the people who need it. No method of transmission over the internet is completely secure, but we work to protect your data once it reaches us.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information in certain circumstances;
  • object to, or ask us to restrict, how we use your information;
  • withdraw your consent at any time.

To exercise any of these rights, please email us at info@formmoulders.co.uk. If you are not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Links to other websites

Our website may contain links to other websites. This privacy policy applies only to our site, so please read the privacy policy of any other website you visit.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with a revised "last updated" date.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us or email info@formmoulders.co.uk.